CRACKING DOWN ON AGGRESSIVE AND MISLEADING TELECOMMUNICATION SALES PRACTICES
BRAMPTON – MP Sonia Sidhu, Member of Parliament for Brampton South, provided an update on the Government’s plan to investigate reports regarding aggressive and misleading telecommunication practices.
In its April 2018 mid-year report, the Commission for Complaints for Telecom-Television Services found that complaints against telecommunications providers had increased by 73 percent compared to the previous year.
“My constituents and Canadians across the country have expressed serious concerns about telecommunication companies using misleading or aggressive sales tactics” said MP Sidhu. “No Canadian should ever be misled or treated unfairly by a telecom corporation, especially those who are most vulnerable”.
Reportedly, more than 900 Canadians, including over 200 current and former employees of major telecom carriers, contacted the Canadian Broadcasting Corporation (CBC) with accounts corroborating or expanding on the CBC’s initial reports about illegitimate telecom sales practices.
Navdeep Bains, Minister of Innovation, Science and Economic Development, late last week announced that the Government directed the Canadian Radio-television and Telecommunications Commission (CRTC) to investigate and report on the sales practices used by Canada’s largest telecommunication companies.
The CRTC will be required to complete an inquiry and report on the matter by February 28, 2019, where Canadians will have an opportunity to be heard and these issues carefully considered. The report resulting from the inquiry must include potential solutions to ensure Canadian consumers are adequately protected and treated fairly.
The CRTC is responsible for regulating telecommunications services and implementing consumer measures such as the Wireless Code of Conduct. The CRTC has the authority to conduct public inquiries.