There have been positive indicators that community safety and wellbeing in the transit system are improving in many areas, but the work to make lasting improvements must continue.
In January 2023, the City of Toronto and the Toronto Transit Commission launched a partnership with the Toronto Police Service and community service providers to improve community safety and wellbeing on the transit system. This multi-disciplinary approach balances safety, security and compassion to ensure immediate safety risks are addressed and mitigated, and that people in need are connected with supports. More than 2,100 site visits from Streets-to-Homes teams have occurred since January, resulting in referrals to shelters and connections to mental health supports for individuals with complex needs.
The following metrics are regularly updated to illustrate the progress of these interventions. Keeping the data current allows all partners and the public to track the progress of the initiatives that are underway and identify trends.
Rate of Offences Against TTC Customers per 1 Million
The rate of offences committed against TTC customers has been trending downwards since January 2023.
incidents per million customers in May 2023
Change of -32.6% since January
This metric tracks the number of reported offences committed against customers on TTC premises or during transit. It includes incidents such as theft, assault, harassment, and other incidents affecting TTC customers.(Data Source: Toronto Transit Commission)
Rate of Offences Against TTC Employees per 100 Employees
The rate of offences committed against TTC employees has been trending downwards since January 2023.
incidents per 100 employees in May 2023
Change of -3.3% since January
This metric records the number of reported offences committed against TTC employees. It encompasses incidents of assaults, threats, or any form of misconduct directed towards TTC staff members.(Data Source: Toronto Transit Commission)
Level of TTC Customer Satisfaction with Personal Safety
The rate of satisfaction with personal safety has declined since February 2023. This metric is a lagging indicator so February data reflects the sentiment of customers in January.
of customers satisfied with personal safety in May 2023
Change of -5 percentage points since February
This metric assesses the level of customer satisfaction regarding their personal safety while using TTC services. It captures feedback and perceptions related to safety measures, security presence, and overall feelings of security within the transit system.(Data Source: Toronto Transit Commission)
Percent of TTC Calls for Service Regarding Persons with Complex Needs or Underhoused
The percentage of calls has been consistently between 30-33 per cent.
calls for Special Constables in May 2023
Change of -11.1% from previous month
|Period||Number of Calls for Service Regarding Persons with Complex Needs or Underhoused||Number of Calls for Service for All Call Types||% of All Calls|
This metric refers to the number of calls for service from Special Constables received by TTC regarding individuals who are underhoused or have complex needs.(Data Source: Toronto Transit Commission)
Major Crime Occurrences on All Transit Systems in Toronto
The number of occurrences recorded has increased compared to January 2023.
occurrences in May 2023
Change of +24.2% compared to January
|Period||Number of Occurrences|
The data, including the initial Crime Categorization (UCR Code), is subject to change upon investigation and the data presented is accurate to the day of reporting. This metric includes all Major Crime Indicators (MCI) occurrences on transit premise recorded by Toronto Police Service by reported date. MCI occurrences include assaults, Motor Vehicle thefts, break and enters, robbery, sexual assault, theft over $5,000 and shootings. The “Transit” premise type include occurrences on TTC transit and other transit systems (i.e. GO Transit, other passenger trains). Please note: Occurrences for TTC Bus Stop / Shelter / Loop are listed under a different Toronto Police Service category called “Outdoor”. This dataset does not include occurrences that have been deemed unfounded (i.e. the occurrence has been determined through police investigation that the offence reported did not occur, nor was it attempted). For more information on these definitions, please refer to their open data documentation .(Data Source: Toronto Police Service Open Data Portal )
Number of TTC Wellness Checks Conducted by TTC Safety Ambassadors
This program began in March 2023.
checks as of May 2023
|Period||Number of Wellness Checks|
This metric measures the number of wellness checks conducted by TTC Safety Ambassadors with underhoused individuals in the transit system. These checks monitor the health and well-being of individuals and establish a positive rapport the underhoused community.(Data Source: Toronto Transit Commission)
Number of People Engaged by M-DOT Mental Health Program
The program began in May 2023.
people engaged in May 2023
|Period||Number of People|
This metric represents various activities conducted by LOFT and its Multi-Disciplinary Outreach Team (M-DOT) program.(Data Source: LOFT / City of Toronto)
Number of People who Consented to Services from the M-DOT Mental Health Program
The program began in May 2023.
people consented in May 2023
|Period||Number of People|
This metric represents the number of people who consented to receiving mental health supports provided by LOFT and its Multi-Disciplinary Outreach Team (M-DOT) program.(Data Source: LOFT / City of Toronto)
Number of TTC Site Visits by Streets-to-Homes Program
The number of site visits increased in May with added program resources.
site visits in May 2023
Change of +395% compared to January
|Period||Number of Visits|
This program began in October 2022. Streets to Homes (S2H) and partners provide street outreach and housing-related follow-up supports to assist people who are experiencing homelessness and sleeping outdoors in finding and keeping housing.(Data Source: Shelter, Support and Housing Administration / City of Toronto)
Number of Referrals to Shelters by Streets-to-Homes Program
Since January 2023, the program has made a total of 423 referrals.
referrals in May 2023
Change of +60% compared to January
|Period||Number of Referrals|