2025 report highlights high satisfaction, leading quality performance, and new models helping seniors live safely and independently longer
Peel Region continues to advance its integrated Seniors Services strategy in response to growing demand and increasing care complexity. The 2025 annual performance report, presented to Regional Council today, highlights key achievements across long-term care and Adult Day Services, and outlines ongoing efforts to enhance system integration, improve outcomes, and strengthen person-centred care.
Peel’s seniors’ population is expected to grow by 55% between 2021 and 2035, according to the Ontario Ministry of Finance. In addition, 66% of LTC residents are living with dementia, and over half of Peel seniors had two or more chronic conditions in 2022-23. These challenges are compounded by social factors like loneliness and isolation, which have health impacts comparable to heavy smoking.
These realities are contributing to longer waitlists, increased caregiver strain, and growing demand for community-based and long-term care services. In response, Peel Region is advancing its Seniors Services Strategic Plan by expanding integrated, person-centred models of care that improve coordination, expand access, and help seniors live safely and independently as long as possible.
Key achievements in 2025 include:
- Advancing Emotion-Based Care: Peel Region has the largest number of Butterfly-certified environments in the world, including Canada’s first community-based program, and additional home areas are progressing towards certification. For example, Davis Centre was one of just 15 LTCs that received provincial funding to implement the model across the entire centre.
- Strong Quality Performance: Peel Region outperformed the provincial average on five quality indicators for LTC home performance: antipsychotic use without a psychosis diagnosis, use of physical restraints, falls, worsened pain, and worsened mood from symptoms of depression. Peel Region is meeting the provincial average on worsening pressure injuries.
- High Client and Resident Satisfaction: 98% of ADS clients reported satisfaction with programs and services; 96% said services helped maintain or improve well-being; and 94% agreed ADS supported their ability to live at home longer. As for LTC residents, 84% of were satisfied with care, and 80% would recommend their centre.
Integrated Campus of Care Model: The Seniors Health and Wellness Village at Peel Manor, brings together long-term care, primary care, Adult Day Services, expanded respite capacity, and caregiver supports all in one location. The centre’s Thrive (Community Access to Long-Term Care) Program also received $2.18 million in one-time provincial funding and has delivered more than 20,000 service encounters, including nearly 3,000clinical visits, helping seniors live at home and reducing pressures on hospitals and long-term care.- Strong Partnerships and System Integration: Enhanced collaboration with internal and external partners like Peel Regional Paramedic Services, Peel Living, TransHelp, Ontario Health Teams, hospitals, and community organizations has improved system navigation, equity, and access to care. For example, Community Paramedicine supports thousands of seniors with proactive, in-home care that improves outcomes and reduces emergency visits.
Supporting Complex Needs: Specialized behavioural support units at Peel Manor and Sheridan Villa, which support people with advanced behavioural and psychological symptoms of dementia, had occupancy rates above 95%. As the Behavioural Supports Ontario Lead Agency for the Central West Region, Peel also advances integrated care for seniors with complex behavioral needs across community, long-term care, and acute settings.
Awards and Accreditation: Seniors Services achieved three-year Accreditation with the Commission on Accreditation of Rehabilitation Facilities (CARF), which demonstrates compliance with quality standards and creates opportunities for additional funding. Staff also received multiple awards, including the 2026 AdvantAge Ontario Workplace Quality Award and the Healthcare Excellence Canada Award for Enhancing Integrated Care.
Maintaining Clinical Excellence: For the 13th year, Peel Region’s Long Term Care Division was re-designated as a Best Practice Spotlight Organization by the Registered Nurses Association of Ontario.- Peel Region remains committed to delivering high-quality, compassionate care that meets the evolving needs of seniors and their caregivers.
Quotations
“What we’re hearing from seniors, caregivers, and staff is just how complex and interconnected this system can feel. We are committed to changing that – by strengthening more connected, person-centred services, supporting caregivers, and working with our partners to ensure people experience care as one seamless, coordinated journey.”
Cathy Granger, General Manager, Seniors Services, Peel Region
“Our teams have built a strong foundation of high-quality, emotion-based care that supports residents with dignity, compassion, and clinical excellence. This commitment is reflected in our continued CARF accreditation and the outcomes we’re achieving across our homes. Even as needs grow more complex, we are determined to deliver care people can trust and improves their sense of belonging.”
Ann-Marie Case-Volkert, Senior Director, Long Term Care, Peel Region
“Peel Region is undergoing a profound demographic shift with seniors 65 and older representing the fastest growing population – driving demand for services that not only meet medical needs but also the emotional, social, and logistical challenges of navigating an often overwhelming health care system. In response, Peel Region is leading in areas aligned with the Ontario Dementia Task Force, such as expanding emotion-based, person-centred care to more settings, and achieving Canada’s first Butterfly accreditation for Adult Day Services.”
Dr. Sudip Saha, Senior Medical Director, Seniors Services, Peel Region, and William Osler’s Medical Director of Seniors’ Health and Division Head of Geriatric Medicine
