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Osler Achieves RNAO Prestigious Best Practice Spotlight Organization Designation

30 July: William Osler Health System (Osler) is proud to announce it has been awarded the prestigious Best Practice Spotlight Organization (BPSO) designation by the Registered Nurses’ Association of Ontario (RNAO), demonstrating Osler’s unwavering commitment to providing its patients with the highest standards of care.

“We are honoured to receive the Best Practice Spotlight Organization designation from the Registered Nurses’ Association of Ontario,” said Dr. Frank Martino, President and CEO, William Osler Health System. “As an organization committed to delivering compassionate, high-quality, people-centred care, Osler’s journey to achieve the BPSO designation demonstrates our steadfast dedication to continuous improvement and to providing the best care to patients in the communities we serve.”

The recognition is the result of a three-year journey during which teams across Osler collaborated to implement and strengthen international guidelines that are used to ensure the best possible outcomes for patients on a daily basis – also known as evidence-based Best Practice Guidelines (BPGs). Since 2021, Osler team members have executed BPSO BPG recommendations for Person-and-Family-Centred Care, for Preventing Falls and Reducing Injury from Falls, for the Assessment and Management of Pressure Injuries for the Interprofessional Team, as well as for the Assessment and Management of Foot Ulcers for People with Diabetes.

Implementing BPG recommendations has led to many patient experience, quality and safety improvements at Osler, including increased patient and family member involvement in personalized care plans, reducing falls and hospital length of stay, reducing pressure injuries and risk of serious infection, and early assessment and referrals for patients with diabetes to prevent foot ulcers.

“This achievement was made possible thanks to the collaboration of hundreds of Osler team members working together, and I am immensely grateful for their determination and dedication to high-quality care and patient safety,” said Tiziana Rivera, Executive Vice President, Quality, Research, and Chief Nursing Executive. “Receiving the BPSO designation is an outstanding recognition for Osler’s teams and truly represents our values of excellence and collaboration, as well as our commitment to providing the highest standards of care. Having achieved this over the last three years is even more of a testament to Osler’s pledge to going beyond for our communities.”

Going forward, Osler will monitor the progress of its BPSO BPGs and, in partnership with the RNAO, implement additional BPGs, such as Transitions in Care and Services, Working with Families to Promote Safe Sleep for Infants 0-12 Months of Age and Promoting 2SLGBTQI+ Healthy Equity. This work will help Osler continue to achieve the best possible patient outcomes and enable its team members to further enrich their clinical practice and skills.

For more information about Osler’s BPSO designation and ongoing implementation, please visit Osler’s website at: https://www.williamoslerhs.ca/en/who-we-are/best-practice-spotlight-organization.aspx.

ABOUT WILLIAM OSLER HEALTH SYSTEM and FOUNDATION: William Osler Health System (Osler) is a leading hospital system serving more than 1.3 million people in Brampton, North Etobicoke, Caledon and surrounding communities – one of the most culturally diverse, fastest growing areas in Ontario. Accredited with Exemplary Standing, Accreditation Canada’s highest rating for a Canadian hospital, Osler includes Brampton Civic Hospital, Etobicoke General Hospital, Peel Memorial Centre for Integrated Health and Wellness (Peel Memorial), a Reactivation Care Unit and a Withdrawal Management Centre. Building on a legacy of clinical excellence and innovation and home to the Osler Research Institute for Health Innovation, Osler is planning for the future with transformative developments, including the new Peel Memorial Hospital and as the primary clinical partner for Toronto Metropolitan University’s new School of Medicine in Brampton. William Osler Health System Foundation seeks to create a healthier community through giving by inspiring its communities to invest in exceptional health care close to home. Learn more about how Osler is going beyond to deliver exemplary people-centred care at www.williamoslerhs.ca.

For more information:                      

‘Jim Schembri

Public Relations Specialist William Osler Health System

Jim.Schembri@williamoslerhs.ca

(L-R): Alysia Daley, Assistant Clinical Services Manager, Professional Practitioners; Rachelle DeLeon, Clinical Services Manager, Cardiology/Stroke/Medicine Program Assistants; Lara MacNeil, Clinical Services Manager, Transition Team; Mary Jane McNally, Chief Patient Experience Officer; Tiziana Rivera, Executive Vice President, Quality, Research & Chief Nursing Executive; Urmila Nandy, RPN EGH 10th level & Best Practice Champion; Carla Arpa, Clinical Nurse Educator, Respirology/General Medicine; Kim Johnston, Manager, Clinical Practice (BPSO lead); Patricia Geerlinks, Interim Associate Vice President, Practice & Academics; Bharat Paul, Quality Improvement Consultant
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